Settle in. We’re here to help.

Before you arrive

Your booking confirmation and arrival message contain your agreed arrival time, address and access instructions. Contact the team if anything is unclear.

Access codes and private reservation details are never displayed on this public page.

During your stay

Use the instructions in your caravan for heating, appliances and Wi-Fi. Please report any maintenance issue promptly through your booking channel.

Before you leave

Follow the checkout time and instructions supplied with your reservation. Let the team know about damage or anything that needs attention.

Need help?

For booking-specific help, use your original booking conversation or call CHNW.

In an emergency, call 999 or 112.